India Post Customer Care & Tracking Help
indiapost.gov.in
Last verified Oct 2026 · numbers can change, confirm on the official site.
All contact details
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About India Post
The Department of Posts, which runs India Post, takes calls on its toll-free customer care number 1800 266 6868: agents from 8 AM to 8 PM, and an automated service round the clock except on gazetted holidays.
Keep your article or consignment number ready. A complaint filed on India Post's site gets a Complaint ID, which you can track from the home page. Pay any postal dues only on India Post's own site or at a post office, never through an SMS link.
India Post helpline — questions
The India Post customer care number is 1800 266 6868, covering Speed Post, registered post, parcels, money orders and delivery complaints.
India Post ka customer care number 1800 266 6868 hai. Speed post, parcel ya registered article ki shikayat isi number par batayein.
Yes. There is no call charge on 1800 266 6868, so reporting a lost or delayed article costs nothing beyond your time.
Agents take calls from 8 AM to 8 PM, and the automated service runs 24x7, all 365 days, except gazetted holidays. A complaint can be filed on India Post's site at any hour.
For India Post itself, call 1800 266 6868 or file a complaint on indiapost.gov.in. Its contact page shows no WhatsApp line as of now; the WhatsApp banking service people often mean belongs to India Post Payments Bank, a separate company.
Enter the 13-character consignment number from your receipt in Track and Trace on the India Post home page or in the DakSewa app. Keep the receipt until delivery.
Register it on the official complaint portal with the article number, which gives you a ticket reference to follow. Speaking to your delivery post office in person helps alongside that.
Use India Post's complaint registration portal, crm.indiapost.gov.in, which File a Complaint on indiapost.gov.in also opens. Log in as a registered customer or as a guest, give the article number, and you get a Complaint ID; the Track and Trace box on the home page shows its status. Postal Life Insurance complaints can also go by email to [email protected].
Treat it with suspicion. Check the article on India Post's own tracking page or ask your post office before paying anything, and never pay through a link in an SMS.
Take it first to the Postmaster or In-charge of the post office where the article was booked; the site finds that office's contacts by name or pincode. India Post sets out the higher levels on its contact page. If the department does not settle it in a reasonable time, the Directorate of Public Grievances (DPG) in the Cabinet Secretariat takes it at dpg.gov.in.
Yes. The Download button on this page keeps India Post's customer care number and official links in one image, call centre hours included.
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Helpline details are compiled from public sources and verified periodically. Not affiliated with India Post. Always confirm on the official website. How we verify this.