ICEGATE Helpline & Customer Care

Toll-free 1800-3010-1000, the ICEGATE helpdesk, open 24x7. You can choose your language, and the helpdesk creates a ticket for your call. Keep your ICEGATE ID, IEC and document number ready.

[email protected]. Send full particulars: your ICEGATE ID, IEC, the document number, port code and the error message or screenshot.

[email protected], for questions about registering on ICEGATE. For other problems, write to [email protected].

[email protected]. The same 24x7 mailbox handles user grievances, and so does the helpdesk on 1800-3010-1000; the Self Help webform on the website is the third channel. Each call or mail gets a ticket in real time.

If you have already corrected the error, write to ICEGATE or the gateway port's customs. Otherwise, take the grievance to the Principal Commissioner or Commissioner of Customs at the gateway port. If GSTN never sent your records to customs, contact the GSTN helpdesk.

Each customs location publishes its own helpdesk numbers in the public notices of its Commissionerate. The ICEGATE toll-free number, 1800-3010-1000, handles problems with the ICEGATE portal itself.

Yes. The toll-free line and the helpdesk mailbox run 24x7, and a technical helpdesk can solve problems on a call or over screen sharing.