Hoichoi Customer Care & Support

Support is by email at [email protected] and through tickets in the hoichoi Help Center. As of now, hoichoi shows no customer care phone line on its help pages or terms. Do mention your registered mobile number or email in every message.

[email protected], the support address in hoichoi's terms and help articles. Use it for payment, login and playback problems. Content complaints go to [email protected] instead.

Plans are non-refundable once active, and auto-renewal charges are not refunded. Two exceptions: if you were charged twice for the same period, or money was deducted but the plan never activated, email [email protected] with the transaction details.

Cancel the auto-renewal where you paid. For UPI or card, open Recurring Payments or Manage Mandates in your UPI or bank app. For Google Play, go to Payments & subscriptions; for iPhone, Settings, your name, Subscriptions. Your plan runs until the billing period ends.

If the payment shows Failed, the bank returns the money in 2 to 3 business days. If it shows Initiated or Processing, wait before paying again. If it shows Successful but the plan is not active, email [email protected] with your registered number and the transaction ID.

Email [email protected] with your registered mobile number, the email ID you want, the reason, and proof of payment from the original payment method. The team verifies it and updates the login.

Write to the Internal Committee at [email protected] with your name, email, login ID, the title with its URL, the nature of the complaint and any timestamps. Never share your password or OTP.