Hathway Customer Care & Complaint Helpline
hathway.com
Last verified Oct 2026 · numbers can change, confirm on the official site.
All contact details
Is Hathway down right now?
Check live status before you call, it may just be busy.
About Hathway
Broadband customers of Hathway Cable & Datacom Limited can call toll-free 1800 419 3114 or write to [email protected]. Digital TV has its own toll-free line, 1800 891 2490, and e-mail, [email protected]. Both care lines work 24x7.
Every complaint gets a docket number, sent by call, e-mail or SMS. Plans and payments are handled on the Hathway app and self-care portal.
Hathway helpline — questions
1800 419 3114 for broadband and 1800 891 2490 for digital TV. Hathway lists them as separate care lines, so call the one for your service.
Broadband ke liye 1800 419 3114 aur digital TV ke liye 1800 891 2490. Dono toll-free hain aur 24x7 chalte hain; shikayat par docket number zaroor lijiye.
Yes. Hathway lists both as 24x7 toll-free customer care numbers, so the call costs you nothing at any hour.
[email protected] for broadband and [email protected] for digital TV. Mention your account number and registered mobile number.
It is the complaint reference Hathway sends by call, e-mail or SMS when you register a complaint, with the date and time. Quote it whenever you follow up.
SMS BRM followed by your registered mobile number to 9223011110. The self-care portal then shows plans, bills and complaints.
Use Quick Pay on the self-care site with your account number and registered mobile number. The Hathway app also takes payments.
Yes. The Download button on this page saves Hathway's verified care numbers and e-mail as an image you can share.
Hathway runs a two-tier complaint system under TRAI rules. If the first answer does not settle it, or it runs past the set time, the complaint can go to Hathway's Appellate Authority, listed on its website.
Other helplines
Helpline details are compiled from public sources and verified periodically. Not affiliated with Hathway. Always confirm on the official website. How we verify this.