e-District WB Helpline & Customer Care

Email [email protected], or log in and use the Helpdesk option to raise a ticket. For face-to-face help, any Bangla Sahayata Kendra can work on your application with you.

[email protected]. Quote the AIN or your User ID and the mobile number linked to it. A screenshot of the e-District screen helps the team trace it.

Log in on edistrict.wb.gov.in, open Helpdesk and fill the grievance form for your dispute or query. The Helpdesk opens only after login.

If the status turns Failed or Invalid, the amount goes back to the same bank account within 7 to 8 working days. If it does not, raise a chargeback with your bank.

Try Forget User Id on the portal first. The e-District helpdesk can find the User ID from your account details if that fails.

At a Bangla Sahayata Kendra (BSK). The Find your BSK page lists the centres, where operators help with government service applications.

The P&AR Department, Government of West Bengal, owns it. Webel Technology Limited hosts it and Tata Consultancy Services built it. Feedback on content or design goes to the Web Information Manager at BP-5, Sector V, Bidhannagar, Kolkata 700091, or [email protected].