DTDC Customer Care & Tracking Help
dtdc.com
Last verified Oct 2026 · numbers can change, confirm on the official site.
All contact details
Is DTDC down right now?
Check live status before you call, it may just be busy.
About DTDC
DTDC Express Limited answers customers on +91 9606 911 811 and at [email protected], and its customer care page adds Chat with Support, Request a Callback, Raise a Dispute and DIVA, its virtual assistant. Keep your consignment number ready.
DTDC treats every other website using its name as unofficial, including look-alike tracking pages and job offers, so book and track only on www.dtdc.com or its app.
DTDC helpline — questions
9606 911 811, DTDC's customer care line, for tracking, delivery problems and pickups. Keep the consignment number ready. DTDC prints no hours for this line as of now; Chat with Support and DIVA, its virtual assistant, are on the customer care page and in the app.
DTDC ka customer care number +91 9606 911 811 hai. Email [email protected] par bhi likh sakte hain, consignment number zaroor dein.
No. 9606 911 811 is a mobile number at your normal call rate, and DTDC lists no 1800 line on its customer care page as of now. Chat with Support on that page and email cost nothing.
[email protected], with your consignment number. For a late or missing parcel, DTDC's customer care page also has Raise a Dispute.
Compare the wait with DTDC's estimates: 1 to 2 business days local, 2 to 4 regional, 3 to 7 long-distance. Past that, call 9606 911 811 or raise a dispute with the consignment number, and tell the seller too if one shipped it.
Yes, through the query form on DTDC's customer care page. It has options to update the address or phone number, reschedule the delivery date, collect the parcel yourself or get the delivery point's number.
Start the refund on dtdc.com or through customer support, with the consignment number. DTDC says it usually takes 5 to 7 business days, depending on how you paid.
No separate city number is published. The one care line, 9606 911 811, run from Bengaluru, serves every city, Jaipur and Delhi included. For a parcel held at a local office, the branch locator on dtdc.com gives that branch's details.
Enter the consignment number on the tracking page at dtdc.com or in the MyDTDC app. The support team can also give the status on 9606 911 811.
Yes. The Download button saves DTDC's customer care number and official links as an image, with the verified contacts.
Other helplines
Helpline details are compiled from public sources and verified periodically. Not affiliated with DTDC. Always confirm on the official website. How we verify this.