DigiYatra

DigiYatra Customer Care & Booking Support

digiyatrafoundation.com

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Last verified Oct 2026 · numbers can change, confirm on the official site.

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About DigiYatra

The Digi Yatra Foundation answers DigiYatra app problems by email at [email protected]. For most issues it needs only your name as saved in the app, plus your boarding pass QR or barcode for trickier cases.

A face-scan failure at an airport gate goes to that airport's own team first. Do not send your Aadhaar number or a copy of it to anyone.

DigiYatra helpline — questions

Email [email protected], the Digi Yatra Foundation's support address. For a failure at the airport, ask the airport's team at the DigiYatra lane. As of now, the foundation's contact page gives no phone number for DigiYatra.

Support email se milta hai: [email protected]. Mail mein app mein save kiya hua naam likhein. Airport gate par dikkat ho to wahin ke staff se baat karein.

Start with your name as saved in the app. For a name mismatch or a boarding pass that will not upload, add the boarding pass QR or barcode. They may ask for your phone model and OS version if the issue looks device-specific.

Ask the airport team first. If you still want to email [email protected], send your flight number, PNR and date of travel within 24 hours of departure. After that the airport deletes the data, and the issue cannot be traced.

No. The Digi Yatra Foundation asks you never to share your Aadhaar number or a copy of it. Support does not need it to fix your problem.

Delete the credentials in the app, or uninstall it. Your data sits only on your phone, so there is nothing to request. For privacy questions, write to [email protected].

It is a Ministry of Civil Aviation initiative. The Digi Yatra Foundation runs it, and its shareholders are AAI and the Delhi, Mumbai, Bengaluru, Hyderabad and Cochin airports.

Yes, from that phone. Install the Digi Yatra app on the new phone and enrol again with Aadhaar. Nothing was stored on a server, so there is no account to recover.

Other helplines

Helpline details are compiled from public sources and verified periodically. Not affiliated with DigiYatra. Always confirm on the official website. How we verify this.