DGFT Helpline & Customer Care
dgft.gov.in
Last verified Oct 2026 · numbers can change, confirm on the official site.
All contact details
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About DGFT
The Directorate General of Foreign Trade (DGFT), under the Ministry of Commerce and Industry, runs an EDI helpdesk for its portal on two toll-free numbers, 1800-572-1550 and 1800-111-550, with mail at [email protected]. Working hours are Mon-Fri, 9.30 AM-6 PM.
DGFT asks traders to raise a ticket on its Helpdesk Service when they can, since a ticket carries the full details and a reference number to track. Headquarters sit at Vanijya Bhawan, Akbar Road, with a second office at Udyog Bhawan, New Delhi.
DGFT helpline — questions
The EDI helpdesk answers on two toll-free numbers, 1800-572-1550 and 1800-111-550, Mon-Fri, 9.30 AM-6 PM. Keep your IEC and the application or file number ready.
DGFT EDI helpdesk 1800-572-1550 aur 1800-111-550, dono muft numbers hain. Likhit sawal ke liye [email protected] ka upyog kijiye.
Yes. DGFT lists both EDI helpdesk numbers, 1800-572-1550 and 1800-111-550, as toll-free. DGFT prefers a ticket for anything detailed, but a call works for quick help with the portal.
[email protected], the EDI helpdesk mailbox. For a trackable complaint, DGFT prefers a ticket on its Helpdesk Service, where you can attach screenshots.
Mon-Fri, 9.30 AM-6 PM, the working hours on DGFT's headquarters page. A ticket can be raised online at any time.
Raise a ticket on the DGFT Helpdesk Service, which covers both headquarters and the Regional Authorities, and pick the dropdown for your scheme. The Regional Authority handling your IEC decides the file, and DGFT lists each RA's contacts on its site.
Vanijya Bhawan, 'A' Wing, 16 Akbar Road, New Delhi 110011, with a second office at Udyog Bhawan, H-Wing, Maulana Azad Road. For portal problems, use the helpdesk numbers instead of visiting.
The Importer Exporter Code is the registration every Indian importer or exporter needs, and it is the same as the firm's PAN. It is applied for and managed online through IEC Profile Management on the DGFT portal.
Download at the top saves both DGFT toll-free lines and the helpdesk email in one picture.
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Helpline details are compiled from public sources and verified periodically. Not affiliated with DGFT. Always confirm on the official website. How we verify this.