British Airways Customer Care & Booking Support
britishairways.com
Last verified Oct 2026 · numbers can change, confirm on the official site.
All contact details
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About British Airways
New bookings, changes and other enquiries for British Airways in India go to 000800 050 3215, open from 9 AM till 6 PM except Sundays. Delayed baggage has its own line, 000800 050 3209, open daily till 8 PM IST.
BA's AI chat assistant on ba.com answers round the clock and can pass you to a customer service advisor. Written claims go to Customer Relations in Uxbridge, UK.
British Airways helpline — questions
000800 050 3215 for new bookings, changes and other enquiries, open Mon-Sat, 9 AM-6 PM. From outside India, BA lists +44 8999 911094 for the same desk.
000800 050 3215 par British Airways ka India desk Mon-Sat, 9 AM-6 PM khula rehta hai. Bag delay ho to 000800 050 3209 par call karein.
The phone desk is not, but the AI chat assistant on ba.com is. It answers in English and can connect you to a customer service advisor at any hour. The phone line works Mon-Sat, 9 AM-6 PM.
000800 050 3209, Monday to Sunday, 9 AM to 8 PM IST. You can also report and track a delayed bag online. Quote the ten-character file reference you were given, for example LHRBA12345.
BA handles complaints and claims online through Customer Relations, where you can raise a claim or check one already open. For post, the address is British Airways Customer Relations (S506), PO Box 1126, Uxbridge UB8 9XS, United Kingdom.
Make a baggage claim online, quoting your file reference. For help with the claim by phone, call 000800 050 3215 and choose option 5. That line works Mon-Sat, 9 AM-6 PM, Indian time.
Yes, reasonable costs such as a hotel where needed, airport transport, food and drink without alcohol, and two phone calls.
Claim online with all passenger names, the flight details, receipts and your bank details. Consequential losses like a missed hotel booking are not covered.
Keep your 6-character booking reference, such as AB2CD3, from the confirmation email. For a bag, have the file reference handy too.
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Helpline details are compiled from public sources and verified periodically. Not affiliated with British Airways. Always confirm on the official website. How we verify this.