TGSRTC Customer Care & Booking Support
tgsrtc.telangana.gov.in
Last verified Sep 2026 · numbers can change, confirm on the official site.
All contact details
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About TGSRTC
The Telangana State Road Transport Corporation (TGSRTC), earlier TSRTC, runs a central call centre on 040 69440000 and 040 23450033, open 24x7. It handles e-ticket refunds, bus availability and boarding points.
Booking, cancellation and refund questions can also go to [email protected], quoting the ticket number or user ID. Hyderabad city bus pass queries have their own line, 8008204216, from 8 AM to 8 PM on working days.
TGSRTC helpline — questions
040 69440000, with 040 23450033 as the second line, both 24x7. This is TGSRTC's central call centre, for e-ticket refunds, bus availability and boarding points.
Call 040 69440000 or 040 23450033, the call centre lines on both TGSRTC websites, at normal call rates. As of now, TGSRTC's contact pages list no toll-free number.
[email protected], for booking, cancellation and refund questions. Quote the ticket number and the booking e-mail. If money was taken but no ticket came, give your user ID or ticket number.
More than 48 hours before the bus starts, only the reservation fee and service charge. From 48 to 24 hours it also keeps 10% of the fare, then 25% up to 2 hours before, and 50% up to one hour before. Online cancellation closes after that.
Yes, once. The same number and type of passengers, adult or child, have to be cancelled on both the outward and the return journey.
A copy of the e-ticket and the original photo ID named on it, such as a passport, driving licence, voter ID or PAN card. Without these the conductor will not let you board.
8008204216, from 8 AM to 8 PM on working days. The call centre lines handle tickets and refunds, not passes.
Use the feedback form on the Contact page of tgsrtcbus.in and pick Complaints or Payments/Refunds. If a refund takes longer than a month, ring 040 69440000 with the ticket number.
Other helplines
Helpline details are compiled from public sources and verified periodically. Not affiliated with TGSRTC. Always confirm on the official website. How we verify this.