PUNBUS Customer Care & Booking Support
punbusonline.com
Last verified Oct 2026 · numbers can change, confirm on the official site.
All contact details
Is PUNBUS down right now?
Check live status before you call, it may just be busy.
About PUNBUS
PUNBUS, the Punjab State Bus Stand Management Company Limited, lists 080 65927755 on its booking site for all bus related queries. Cancellations are not taken over the phone; use the Cancellation page with the PNR and ticket number.
For a refund, first mail the depot email printed on your ticket. If the depot has not refunded you within 7 days, write to [email protected]. For help with a repayment or a complaint, the booking site's terms give a call centre, 011 41187700.
PUNBUS helpline — questions
080 65927755, printed on the booking site for all bus related queries. A repayment question or a complaint can go to the call centre on 011 41187700.
Call 080 65927755, the helpline on its booking site, or the branch office for your city, at normal call rates. No toll-free line is on PUNBUS's contact page as of now.
On the Cancellation page, with your PNR and ticket number; no login is needed. PUNBUS does not take a cancellation over the phone.
It depends on how close the journey is. Inside one hour the whole ticket value is kept. Between one and four hours it is Rs 50 a seat, four to eight hours Rs 20, and eight to twelve hours Rs 10. After departure there is no refund.
[email protected], but only after the depot has had seven days. The depot email printed on your ticket comes first, and the money returns to the card, net banking or wallet that paid.
If PUNBUS cancels the coach, the full fare comes back. If the air conditioning fails on the way, it pays a proportionate refund once you submit a claim.
The ticket and one government-approved photo identity card. Reach the boarding point 30 minutes before departure, and keep luggage to 20 kg a passenger; more is charged.
Chandigarh ISBT Sector 17 is on 0172-2606672 and Delhi ISBT on 9319380776. The contact page on punbusonline.com lists the Jalandhar, Amritsar, Ludhiana, Hoshiarpur, Pathankot and Ferozepur desks too.
Other helplines
Helpline details are compiled from public sources and verified periodically. Not affiliated with PUNBUS. Always confirm on the official website. How we verify this.