Google Play Store Support & Online Help Centre
play.google.com
Last verified Oct 2026 · numbers can change, confirm on the official site.
All contact details
Is Google Play Store down right now?
Check live status before you call, it may just be busy.
About Google Play Store
Help for the Google Play Store, from Google LLC, runs through the Google Play Help Centre; signed-in users reach Google through its Contact us page. Refunds are requested from the order history on play.google.com.
Indian users whose Play problem is not solved by the help pages may write to Google's grievance address, [email protected], with details and screenshots.
Google Play Store helpline — questions
Google Play support runs through the Google Play Help Centre. Sign in with your Google Account and use Contact us to reach Google about a Play problem.
Play Store ki madad Google Play Help Centre se milti hai. Apne Google Account se sign in karke Contact us par jaayein. Refund ke liye play.google.com par order history mein Report a problem chunein.
Write to [email protected] if Google Play Help has not solved the problem; Google runs this address for Indian users. Name the product, describe the issue in detail and attach screenshots. It is not for content removal requests.
Google says a refund decision usually comes within one day, and can take up to four days. Sending several requests for the same purchase does not speed it up.
Open the app's page on Google Play and use the developer contact details shown there. Google says the developer is often the quickest route for in-app purchase problems and refunds.
No. Family Library and the family payment method are no longer available in India. Each family member buys with their own account and payment method.
Report the unauthorised charge to Google within 120 days of the transaction, from the order in your Google Play order history. Also tell your bank or card issuer if you do not recognise the payment.
Other helplines
Helpline details are compiled from public sources and verified periodically. Not affiliated with Google Play Store. Always confirm on the official website. How we verify this.