How do I escalate a complaint to PharmEasy?

If a Level 1 complaint is unresolved after 7 days, it goes to the Grievance Officer at grievance-officer@pharmeasy.in. The grievance cell works Monday to Friday, 9 AM to 6 PM, and is closed on national holidays.

PharmEasy Customer Care & Helpline

Q: What is the PharmEasy customer care number?

The PharmEasy customer service number is 8071324888, covering medicine orders, delivery, returns and refunds.

Q: PharmEasy ka customer care number kya hai?

PharmEasy ka customer care number 8071324888 hai. Order, delivery ya refund ki problem is par batayein.

Q: How quickly does PharmEasy respond to a query?

PharmEasy aims to respond within 24 business hours, and each channel has an escalation matrix to reach an agent's supervisor if the first answer does not settle it.

Q: Whom do I contact about a PharmEasy lab test?

Diagnostics runs separately, on 7022000900, with its own grievance officer. Use that rather than the pharmacy line for a sample collection or report query.

Q: Can I email PharmEasy instead of calling?

Yes, care@pharmeasy.in is the official address, and it suits anything needing a prescription image or a photograph of a damaged item.

Q: Someone called claiming to be PharmEasy and asked for my card details, is that genuine?

No. PharmEasy states it does not ask for an OTP, CVV, PIN or card number through calls, SMS, WhatsApp, surveys, mail, links or any other means. Report such contact to care@pharmeasy.in.

pharmeasy.in

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Grievance cell Mon-Fri, 9 AM - 6 PM

8071324888

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Last verified Aug 2026 · numbers can change, confirm on the official site.

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All contact details

Customer Service 8071324888

Diagnostics Support 7022000900

Support Email [email protected]

Grievance Officer [email protected]

Customer Support Policy pharmeasy.in/customer-support-policy

HoursGrievance cell Mon-Fri, 9 AM - 6 PM

Official sitepharmeasy.in

Social & support

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About PharmEasy

Medicine orders, lab tests, refunds and delivery queries at PharmEasy are handled through its own help centre, email and support line. Those official contacts are listed here so users reach PharmEasy itself.

As medicines are often urgent, keep your order number ready. Use only the contacts shown here and be cautious of unofficial numbers claiming to be PharmEasy customer care, since such numbers are usually set up to take your payment details.

PharmEasy helpline — questions

The PharmEasy customer service number is 8071324888, covering medicine orders, delivery, returns and refunds.

PharmEasy ka customer care number 8071324888 hai. Order, delivery ya refund ki problem is par batayein.

PharmEasy aims to respond within 24 business hours, and each channel has an escalation matrix to reach an agent's supervisor if the first answer does not settle it.

If a Level 1 complaint is unresolved after 7 days, it goes to the Grievance Officer at [email protected]. The grievance cell works Monday to Friday, 9 AM to 6 PM, and is closed on national holidays.

Diagnostics runs separately, on 7022000900, with its own grievance officer. Use that rather than the pharmacy line for a sample collection or report query.

Yes, [email protected] is the official address, and it suits anything needing a prescription image or a photograph of a damaged item.

No. PharmEasy states it does not ask for an OTP, CVV, PIN or card number through calls, SMS, WhatsApp, surveys, mail, links or any other means. Report such contact to [email protected].

Yes. The Download button near the top saves an image of PharmEasy's customer care numbers and official links with the verified contacts.

Other helplines

Tata 1mg 1800 212 2323

Helpline details are compiled from public sources and verified periodically. Not affiliated with PharmEasy. Always confirm on the official website. How we verify this.

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