PharmEasy Customer Care & Helpline
pharmeasy.in
Last verified Oct 2026 · numbers can change, confirm on the official site.
All contact details
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About PharmEasy
Customer care for PharmEasy, the online pharmacy run by Axelia Solutions Private Limited, is on 8071324888, by chat in the app or on the website, and at [email protected]. A reply is due within 24 business hours of your message.
A query still open after seven days can go to the grievance officer at [email protected]; the grievance cell works Monday to Friday, 9 AM to 6 PM. Keep the order number and the dates of your earlier messages ready.
PharmEasy helpline — questions
8071324888. PharmEasy's customer support policy names it as the first stop, along with chat on the PharmEasy app or website and email to [email protected]. Keep the order number ready.
8071324888 par call karein, app me chat karein, ya [email protected] par order number ke saath likhein.
Within 24 business hours, says its customer support policy, for a call, chat or email. Every channel also has an option to reach the agent's supervisor when a reply does not fix the problem.
PharmEasy lists no call-centre hours in its support policy as of now. Chat in the app and email to [email protected] take a query at any hour, and a reply is promised within 24 business hours. PharmEasy never asks for an OTP, CVV or card PIN; report such a call to [email protected].
Complaints go to [email protected] first. If it is not settled, write to [email protected] with the details of your earlier conversations. The PharmEasy grievance cell is open on weekdays, 9 AM to 6 PM, with national holidays and major festivals off. Its support policy sets out the later steps.
Partner licensed pharmacies and labs fill the orders, and PharmEasy stays your point of contact. When a complaint has to be settled by the pharmacy or the lab, PharmEasy forwards it to them.
Axelia Solutions Private Limited, Office No. E1-509, 5th Floor, Kailas Esplanade, LBS Road, Ghatkopar West, Mumbai 400086, as printed in PharmEasy's terms.
Yes. Download on the contact card saves the number, email and grievance route as an image.
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