Ola

Ola Support & Online Help Centre

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Ola Support

Last verified Oct 2026 · numbers can change, confirm on the official site.

All contact details

Customer security email [email protected]
Ola Corporate (business accounts) [email protected]
Grievance Officer (unresolved ride complaints) [email protected]
Hours24x7
Official siteolacabs.com
AddressANI Technologies Pvt Ltd (Ola), Prestige Startech, Block C, Ola Campus, Hosur Road, Koramangala Industrial Layout, Bengaluru, Karnataka 560095

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About Ola

Support for Ola rides runs 24x7 inside the Ola app and on Ola's help centre at help.olacabs.com, where a complaint becomes a ticket. The company behind Ola is ANI Technologies Private Limited.

If the ticket is not settled, escalate to the grievance officer at [email protected], Monday to Friday, 10 AM to 7 PM, with the ticket details. Security concerns go to [email protected], and in an emergency during a ride, press SOS in the app.

Ola helpline — questions

Ola support works through the Support section in the Ola app and help.olacabs.com, 24x7. As of now, Ola's contact and help pages print no customer care phone line.

Ola ki madad app ke Support section aur help.olacabs.com par 24 ghante milti hai. Shikayat na sulje to [email protected] par ticket ki details ke saath likhein.

For an unresolved complaint, write to the grievance officer at [email protected] with your ticket details. The grievance desk works Monday to Friday, 10 AM to 7 PM, except public holidays.

Open the ride in the Ola app, go to Support and raise a ticket. If the reply does not settle it, escalate to [email protected]; Ola's help centre lists the further steps.

Request a Cancellation Fee Waiver in the app. Ola charges the fee if you cancel 3 minutes or more after a driver accepts, or if the driver waits 5 minutes or more. It is not charged when the driver is more than 5 minutes late against the shown arrival time.

Press the SOS button in the Ola app. Ola says it connects you to the police headquarters. You can also dial 112.

Ola Corporate queries go to [email protected].

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Other helplines

Helpline details are compiled from public sources and verified periodically. Not affiliated with Ola. Always confirm on the official website. How we verify this.