ICICI Prudential Life Customer Care & Claim Helpline
iciciprulife.com
Last verified Oct 2026 · numbers can change, confirm on the official site.
All contact details
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About ICICI Prudential Life
The toll-free number for ICICI Prudential Life Insurance Company Limited is 1800 2660. Agents pick up on weekdays and Saturdays until 7 pm, starting at 10 am, and the IVR answers round the clock. Call from your registered mobile number so the policy comes up faster.
From outside India, ring +91 80693 85555, open 24x7. Email [email protected] from your registered email id, or WhatsApp +91 99206 67766. Claims run on the same lines, and on [email protected].
ICICI Prudential Life helpline — questions
Toll-free 1800 2660 within India. Agents answer Mon-Sat, 10 AM-7 PM, except national holidays, and the IVR works 24x7. Kindly call from your registered mobile number for quicker service.
1800 2660 toll-free hai. Executive Monday se Saturday, 10 am se 7 pm tak baat karte hain; IVR 24 ghante chalta hai. Bahar ke desh se +91 80693 85555 par call karein.
[email protected] for policy queries and complaints, written from your registered email id. Claim questions and doorstep pickup of claim papers go to [email protected]. Policies bought online have their own desk at [email protected].
Write to [email protected], request a call back on the Grievance Redressal page, or meet the grievance officer at your branch. ICICI Pru Life aims to reply within two weeks.
The page lists the next levels. If you are still not satisfied, the Insurance Ombudsman can award up to Rs 50 lakh. You may also file on Bima Bharosa, the IRDAI complaint portal.
Call 1800 2660 and press 3 from the registered mobile number, or 2 from any other number. From abroad, call +91 80693 85555. Claimants get priority service at branches and call centres.
+91 99206 67766. Send Hi for policy help, or Claim to register a claim. New applicants can also send a photo of their documents with the application number.
Yes. Toll-free 1800 210 0045, Monday to Saturday, 10 am to 7 pm, for policies bought on the website or app. Application status is on the Track Application page.
Text 56767 (charges apply) with a keyword and your policy number: NAV for fund value, PAY for an ECS re-debit after a bounce, COLLECT for cheque pick-up, or ICLAIM for a claim query. SRV returns the full list.
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Helpline details are compiled from public sources and verified periodically. Not affiliated with ICICI Prudential Life. Always confirm on the official website. How we verify this.