HSBC India Customer Care & Net Banking Helpline

Call 1800 267 3456, free from any phone in India, for personal banking and credit cards, 6.30 AM - 8.30 PM every day. Premier customers call 1800 266 3456, which runs 24x7.

For Premier and for emergencies, yes. Reporting an unauthorised transaction, blocking a card or stopping a cheque works at any hour. Other personal banking and card queries are answered 6.30 AM - 8.30 PM.

Dial +91 22 71728002 for personal banking and cards, or +91 22 71728001 for Premier. NRI customers inside India can use 1800 209 0100, toll-free. HSBC's contact page gives a free number for most countries, including the UK, the UAE and the US.

Write to [email protected] for credit card queries and requests. For account matters, send a secure message from online banking. HSBC no longer uses [email protected].

Credit cards share the personal banking line, 1800 267 3456 (6.30 AM - 8.30 PM), and a lost card or a charge you did not make is taken there 24x7. Written requests go to [email protected].

Send an SMS to 575750 with BLOCK HSBC and the card's last four digits, from your registered mobile. Or call 1800 267 3456; card blocking runs 24x7. If money has already gone, call 1930 too.

Yes. Save +91 86558 58111, check it shows a green tick, and send Hi. It handles general queries only, and HSBC says it will not ask for account details there.

Use the online form on HSBC's Feedback and Complaints page, phone banking or any branch. Branches also hold a Grievance Redressal Day on the 5th of each month (next working day if it is a holiday), with no appointment needed. That page also sets out the higher levels, including the RBI Ombudsman.