GitLab Support & Online Help Centre

Submit a ticket on the GitLab Support portal at support.gitlab.com after signing in. When it helps, an engineer can offer a scheduled Zoom call from inside the ticket. As of now, GitLab's support pages give no customer service number to ring.

Support runs 24x5, emergencies 24x7. The 24x5 window is Sunday 3 PM to Friday 5 PM US Pacific time, and the emergency on-call covers a production instance that is unusable. Paid plans get a first reply within 8 hours on business days. Choose Asia Pacific as your preferred region to get engineers in that time zone.

Yes, for some issues: an account or repository you cannot use because of an error, or an email about a GitLab.com security or production incident. Other questions go to the docs, the GitLab Community Forum or Stack Overflow. Free tickets have no guaranteed reply time.

Use a saved recovery code first. Support does not reset 2FA for Free GitLab.com users unless they buy a subscription; after buying, open a new ticket and pass identity checks, which still does not guarantee access. If you cannot sign in to buy, GitLab Sales can help.

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GitLab.com sign-in codes come from [email protected]. GitLab Support works only through the support portal and GitLab.com issues or merge requests, not personal email or social media, and asks you never to share login details.

Email [email protected] with the subject line 'Privacy Concern'. GitLab's privacy statement names this mailbox as the first contact for privacy complaints.