DigitalOcean Support & Online Help Centre
digitalocean.com
Last verified Sep 2026 · numbers can change, confirm on the official site.
All contact details
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About DigitalOcean
DigitalOcean, LLC gives every customer free, ticket-based support 24 hours a day through its support portal. Paid plans answer faster and add live chat, and the top plan adds a Slack channel and video calls.
If you cannot sign in to open a ticket, DigitalOcean's Can't sign in form on its contact page does the job. Support replies are in English.
DigitalOcean helpline — questions
Support runs through tickets in the support portal, free for every customer and open 24x7. Standard and Premium plans add live chat, and Premium adds video calls. As of now, DigitalOcean's support docs show no phone line.
Sign in to the support portal, pick your team and click New Ticket. From the control panel, click Get Help, then Support, then Create a ticket. Use the account that has the problem.
Use the Can't sign in form on DigitalOcean's contact page. If an error on the login screen blocks you, paste your browser and device details into the request.
It depends on the plan, not the severity. Free Starter replies within 24 hours, Developer within 8, Standard within 2 and Premium within 30 minutes. Replies are officially in English.
Log in and pay the outstanding balance; logins go straight to the payment page while suspended. If the balance stays unpaid, DigitalOcean may delete the resources for good.
No. DigitalOcean's support docs say it does not offer refunds, and a support plan downgrade takes 30 days with no prorated refund.
Support portal me login karke New Ticket kholiye, yeh har customer ke liye free hai. Login nahi ho raha to contact page par Can't sign in form bhariye.
Yes. Tap Download on this page to keep the ticket route, the reply times by plan and the sign-in form as one picture.
Other helplines
Helpline details are compiled from public sources and verified periodically. Not affiliated with DigitalOcean. Always confirm on the official website. How we verify this.