CIBIL Customer Care & Net Banking Helpline
cibil.com
Last verified Oct 2026 · numbers can change, confirm on the official site.
All contact details
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About CIBIL
TransUnion CIBIL Limited, earlier Credit Information Bureau (India) Limited, answers consumers on +91 22 6140 4300 from 10 AM to 6 PM, Monday to Saturday. Written queries go to [email protected]; include your name, date of birth, contact number, PAN or other ID and address.
Its Mumbai office at One World Centre, Elphinstone Road, also meets consumers in person; bring an original ID proof.
CIBIL helpline — questions
+91 22 6140 4300, TransUnion CIBIL's consumer helpline, open Mon-Sat, 10 AM-6 PM.
[email protected]. Mention your name, date of birth, gender, contact number, an ID such as PAN, driving licence or voter ID, and your address, so CIBIL can find your record.
Raise it first with the consumer helpline or by email, and keep the Service Request number. If you are not satisfied, CIBIL's Contact Us page lists the next levels.
Still stuck after that? File with the Reserve Bank's Integrated Ombudsman through its online portal, cms.rbi.org.in.
Yes. CIBIL says 1600 313 613, and the next number in that series ending 614, are its official numbers for service and transaction updates. They make outgoing calls only, so you cannot call them back.
Yes. The office at One World Centre, Tower 2A, Elphinstone Road, Mumbai, sees walk-in visitors from 10 AM till 6 PM on working weekdays. Carry the original and a photocopy of your PAN, passport, driving licence or voter ID.
myCIBIL mein login karke dispute ka status dekh sakte hain. RBI niyam ke hisaab se dispute 30 din mein suljhana hota hai; der hone par compensation milta hai.
No. Dispute Resolution is free. You do not pay anything to correct wrong details or update your credit information.
Other helplines
Helpline details are compiled from public sources and verified periodically. Not affiliated with CIBIL. Always confirm on the official website. How we verify this.