Shoonya Customer Care & Support

Three separate lines run at Shoonya, and picking the right one saves time. Platform and general support is one number, placing an order by phone is another, and new account queries a third, each with its own mailbox. Support hours run from half past nine in the morning to half past six.

The operating company is Finvasia Securities, with offices in Mumbai and Mohali. Because the platform charges no brokerage, support is deliberately lean, so a ticket carrying your client code and a clear description moves faster than a repeated call.

Anything unresolved goes through the escalation matrix on its own contact page. Call and Trade is the route worth remembering when the app will not load and a position needs closing.