OpenAI API Support & Online Help Centre
openai.com
Last verified Oct 2026 · numbers can change, confirm on the official site.
All contact details
Is OpenAI API down right now?
Check live status before you call, it may just be busy.
About OpenAI API
OpenAI API support runs through the chat bubble on help.openai.com. A virtual assistant answers first, and a human agent can join if it cannot fix the problem.
For API issues, include the request or completion IDs, timestamps with your time zone, and your organization ID. OpenAI says it never starts a call or chat with you.
OpenAI API helpline — questions
Use the chat on help.openai.com. OpenAI's AI phone support covers only the United States, Canada and Australia as of now, and it cannot connect you to a person.
- Go to help.openai.com.
- Open the chat bubble at the bottom right.
- Describe the problem to the virtual assistant.
- If it cannot solve it, a human agent can join the chat.
- A short description of the problem and steps to reproduce it.
- Your account email and sign-in method.
- Request or completion IDs from the API.
- Date, time and time zone.
- Your organization ID, plus screenshots or code snippets.
Yes, in most languages. OpenAI continues the chat in your language when it is supported, and in English when it is not.
On status.openai.com, OpenAI's official status page, and through the user reports on our OpenAI API status page.
No. OpenAI says it never initiates a call or chat. Treat any call claiming to be from OpenAI as a scam, and report cyber fraud on 1930.
help.openai.com kholiye aur neeche daayein chat bubble dabaiye. Pehle virtual assistant jawab dega, zarurat ho to human agent judta hai.
Other helplines
Helpline details are compiled from public sources and verified periodically. Not affiliated with OpenAI API. Always confirm on the official website. How we verify this.