Google Cloud Support & Online Help Centre

Use the Google Cloud console. Help and support opens the Billing Assistant for billing, and paid plans open technical cases there by live chat or email. Sales questions go to the online sales chat. As of now, no customer care number appears on Google Cloud's support pages.

Yes, for every account, free trial included. You must be a Billing Account Administrator to contact it. If you are not, the Support Contact Troubleshooter finds another route for a suspended account or unknown charges. Reseller customers go to their reseller.

It needs a paid plan: Standard from a $29 monthly minimum, Enhanced from $100, Premium from $15,000. In the console, create a case, set its priority and pick live chat or email. Live chat is the quickest way to a person.

Billing help runs during hours of operation. On Enhanced and Premium, P1 and P2 technical cases are answered 24x7, holidays included, and P3 and P4 wait for hours of operation. Standard covers P2 to P4 in hours of operation. Support runs in English, Japanese, Mandarin Chinese, Korean or French.

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Clear the declined payment first. Find the reason in your billing account, fix it with your bank, then re-enable the payment method. Services may need a restart afterwards. Resources that were already removed, such as Compute Engine instances, cannot be recovered.