BGMI Support & Help

Use customer service inside the game, quoting the character ID from your profile, and write to [email protected], the support email Krafton gives on BGMI's Google Play page. Krafton's BGMI support pages and terms list no India phone line as of now, so the in-game desk and the email are the routes.

Game ke andar customer service se ticket banayein, ya [email protected] par likhein. Character ID aur screenshot zaroor dein, warna account trace nahi hota.

Yes, through in-game customer service, and the notice names the reason. Krafton bans for cheat tools, programs that alter game files, cracked clients, teaming with cheaters and UC bought outside the store. A hacked account does not excuse it, the penalty stays on the account.

Wait 12 to 24 hours, since Krafton puts most missing top-ups down to network delay. Past that, raise it in-game with a screenshot of the receipt and the amount, and they reissue once it is confirmed. A completed purchase is not reversed, so a wrong buy goes to Google Play or the App Store.

No. Krafton treats a top-up through an unauthorised channel as a rule violation, bans for it, and then deducts that amount from the account, carrying it into later purchases until it clears.

Write to the India grievance officer at [email protected] with your name, contact number and email, and a description naming the Gamer ID. Redressal follows the IT Rules, 2021 timelines. The postal address is on this page.