Genshin Impact Support & Help
genshin.hoyoverse.com
Email support
Last verified Oct 2026 · numbers can change, confirm on the official site.
All contact details
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About Genshin Impact
Genshin Impact support is by email at [email protected], the Contact Us address on the official site, and through the HoYoverse Help Center.
The Help Center has self-service answers on HoYoverse Account login, account security and payments, plus Issue Feedback for problems the articles do not fix.
Genshin Impact helpline — questions
Contact Genshin Impact by email at [email protected] or through the HoYoverse Help Center. No customer service phone line appears on the official site as of now.
[email protected], listed as Contact Us on genshin.hoyoverse.com. Describe the problem clearly and add screenshots where they help.
Open the HoYoverse Help Center from the Genshin site footer. Search the self-service answers, then use Issue Feedback if your problem is not covered. Account problems have a separate HoYoverse Account Issues Application Form.
Try the password reset and linked sign-ins on the HoYoverse Account website first. If you still cannot log in, contact Customer Service through the Help Center or email.
The Payment Issues section of the HoYoverse Help Center covers missing top-ups and declined payments. If activating the order in game does not work, contact support with your receipt.
[email protected] par email kariye, ya HoYoverse Help Center mein Issue Feedback bhejiye.
Other helplines
Helpline details are compiled from public sources and verified periodically. Not affiliated with Genshin Impact. Always confirm on the official website. How we verify this.